Empowering People. Elevating Results.
Our consulting firm is rooted in
human factors, cognitive ergonomics, &
digital behavior science.
We help organizations make technology work for people, not the other way around.
© Brasstown Consulting Group, LLC. All rights reserved.
About Brasstown
Brasstown Bald is Georgia's highest point, a place where the view stretches in every direction. We bear its name because that's what we bring to organizations: a higher vantage point and expansive views of how people experience technology at work.That perspective helps us see solutions that others miss. We're the people who figure out why technology is making your team anxious instead of excited and how to build real digital confidence. We're the people who turn 'nobody wants to use this' into 'we can't imagine working without it.'
Our Founder
Brasstown Consulting Group was founded by Cheri L. Kittrell, Ph.D., who has spent more than 30 years watching capable people struggle with the technology that was meant to help them.With expertise in psychology, digital learning, and how people communicate at work, she recognized that the main challenge lies in the mismatch between how tools are built and how humans actually think and behave.Today, her work focuses on closing that gap. She helps organizations design experiences that actually make sense to the people using them.
If technology is causing more problems than it is solving in your organization, let's talk.
What we offer
From AI literacy to digital wellbeing, we build skills that stick.Our services are designed to reduce digital friction and build confidence across your organization.
Assessments & Strategy
Struggling with tools that don't fit?We figure out what's actually going wrong and create a clear action plan--whether you are deciding what AI tools make sense for your business or wondering why that expensive software is sitting unused.
Training & Seminars
Team intimidated by new tech?Our workshops focus on the human side of technology and help people (at all levels) understand what AI can really do, manage digital stress, and build skills they'll actually use. No death-by-PowerPoint, just practical confidence-building.
Workforce & Community Partnerships
Tired of digital skills programs that don't translate to real jobs?We partner with workforce boards, nonprofits, and agencies to design training that builds confidence, not just compliance. Whether it's grant-funded AI literacy or helping people overcome tech anxiety, we focus on what actually helps people succeed.
Product Impact & Human Factors
Need truly intuitive products for your users?We help product teams understand the difference between 'It works' and 'People love it!' Before you launch, we figure out how real humans will actually interact with your tool—so you can design something people embrace instead of endure.
Ready to move forward, but not sure where to start?You're not alone. We work with everyone, from solo business owners figuring out their first AI tool to large organizations preparing their entire workforce for digital change.Let's talk through your goals and build a clear plan together.
Contact
Have a question, a collaboration idea, or want to explore if our services are a good fit? Use the form to get in touch or email us directly at [email protected]. We'd love to hear from you!
Thank you
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Privacy Policy
This privacy notice for Brasstown Consulting Group ("Company," "we," "us," or "our") describes how and why we might collect, store, use, and/or share ("process") your information when you use our services ("Services"), such as when you:
- Visit our website at brasstownconsulting.com
- Engage with us in other related ways, including sales, marketing, or events
1. What Information Do We Collect?
We collect personal information that you provide to us such as name, contact information, and communications. We may also collect information automatically such as IP address and usage data via cookies and analytics tools.
2. How Do We Process Your Information?
We process your information to:
- Deliver and facilitate services
- Respond to inquiries
- Send administrative information
- Comply with legal obligations
- Protect our Services
3. When and With Whom Do We Share Personal Information?
We only share information with service providers, business partners, or legal authorities when required. We do not sell personal data.
4. Do We Use Cookies and Other Tracking Technologies?
Yes, we use cookies and similar technologies to enhance your experience. You can control cookie settings through your browser.
5. How Long Do We Keep Your Information?
We keep your information only as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.
6. How Do We Keep Your Information Safe?
We implement reasonable technical and organizational measures to protect your personal information.
7. What Are Your Privacy Rights?
You may review, change, or terminate your information at any time, depending on your location and applicable data protection laws.
8. Contact Us
If you have questions or concerns about this policy, you may contact us at [email protected].
Terms of Service
Last updated: August 20, 2025
Welcome to Brasstown Consulting Group. These Terms of Service (“Terms”) govern your use of our website and services. By accessing the site, you agree to these terms.
1. Use of Our Services
You may use our informational site and contact forms for consulting inquiries only. Unauthorized use is prohibited.
2. Intellectual Property
All content, branding, logos, and materials on this site are owned by Brasstown Consulting Group. You may not copy, republish, or reuse without express permission.
3. Prohibited Activities
- Harassing, defaming, or malicious behavior
- Posting harmful or deceptive content
- Attempting to disrupt the website or gain unauthorized access
4. Disclaimers
The website is provided “as‑is.” We make no warranties regarding accuracy or uptime. Use the content at your own risk.
5. Limitation of Liability
Our liability is limited to the amount you paid us, if any. In no case shall we be liable for indirect, incidental, or consequential damages.
6. Governing Law & Dispute Resolution
These Terms are governed by the laws of Georgia, USA. Any dispute will be resolved via binding arbitration in Georgia.
7. Changes to Terms
We reserve the right to update these Terms. We will post updates here with a new date. You’re encouraged to review them periodically.
8. Contact Us
Have questions? Reach out at [email protected].
By using our site, you acknowledge that you have read and agreed to these Terms.